Shipping & Returns

Shipping Policy

We offer free shipping within the United States on all orders $70 or more. On orders under $70, shipping within the United States is offered for a flat rate of $5. Expedited shipping in the US is a flat rate of $15. We also ship to Canada for a flat rate of $15 USD. The risk of loss for all products you order passes to you upon our delivery to the carrier (such as FedEx, UPS or USPS).


Ship To Country Order Value Ship Speed Cost
US $70 + Standard Free
US Under $70 Standard $5 flat
US Any Expedited $15
Canada Any Standard $15

Return Policy

For hygienic reasons, we cannot accept returns on any worn or used hair products. We can only accept returns on merchandise that has not be worn, washed, dyed, or altered. If you received an item that was damaged, please email us at future@helixhairlabs.com.

Returns must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days.

Merchandise must be returned in its original packaging.

Merchandise that appears to be worn and/or washed and not in its original/sellable condition may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you at your expense.

Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase, and embroidered garments). Sets and Kits are not eligible for partial exchange or return.